Lessons learned from exit interviews

Image result for way out sign

We have all lost employees.

Sometimes it’s our fault. Sometimes it’s theirs. Sometimes it’s out of everyone’s control.

But no matter the reason, there is something to be learned from a departing employee. A review system will help your business improving and growing.

Exit interviews

An exit interview is a great way to review what went right -and what went wrong—during your employee’s tenure. You’ll want to obtain feedback on:

  • Your organization’s strengths
  • Areas for improvement
  • Expectations of both your company and of the employee
  • The skills, knowledge, and experience required for the position
  • Why your employee is moving on

This is not the time to become defensive. Be open to criticism and use the information to genuinely improve your business.

Positive process

  • An exit interview provides an opportunity to ‘make peace’ with disgruntled employees, who might otherwise leave with vengeful intentions.
  • It is also perceived by existing employees as a sign of positive culture. Your organisation is big enough to expose itself to criticism.
  • Exit interviews, and a properly organised, positive exit process also greatly improve the chances of successfully obtaining and transferring useful knowledge, contacts, tips and experience to successors or replacements.
  • Sometimes an exit interview provides the chance to retain a valuable employee who would otherwise have left. Managers often accept resignations far too readily without discussing or testing its “firmness”. the exit interview provides a final safety net.

Subjectivity

You have to acknowledge you may not obtain true feedback from your departing employee. Employees tend to be be gun-shy. They don’t want to burn bridges. As an employer, you need to reinsure them that their feedback won’t affect their standing in your company. Quite frankly, you should never “bash” an employee for giving you feedback!

You also can’t mandate your employee’s participation. If an employee declines your request, you will need to respect their decision.

Here’s the bottom line: Employee loss happens. But if you can learn from each employee, and use that intel to improve your business, then even a lost employee can be turned into new opportunities.

Do you have an exit strategy for your departing employees? If not, give us a call at 604-546-1535, or visit our website. We can definitely create one for you. 

2 thoughts on “Lessons learned from exit interviews

  1. How do you feel about only administering exit interviews to those who are regrettable losses? In my opinion, it misses a lot of warnings that could have been learned from less regrettable departures, perhaps even an opportunity to avoid the regrettable one. Do you think it’s worthwhile? -Nina

    Like

    1. Hi,
      Thanks for stopping by. I always recommend my clients to do an exit interview with all their departing employees, regardless of performance and tenure. The tricky one is when an employee is let go. In that case, the dismissal in itself can serve as exit interview.

      Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s